Account Management FAQs
Q. How do I get started?
A. Click here for important tips on getting started now!
[link to Zip get started now quick tips]
Q. What is the difference between an Administrator and a Moderator?
A. Administrators are the main setup and billing contact with Zip Conferencing. There is only one administrator on the account. There can be multiple moderators within a company. The moderator is the one running the conference. Each Moderator gets his or her own host number and passcode, and has the capability of setting up meetings, running reports, using host controls during an event, and more. Administrators have the capability to add branding elements such as logos.
Q. Can I hide the participant list from my attendees?
A. Yes. Presenters will still have access to the participant list when it is disabled for attendees.
Q. How soon can my attendees join the web conference?
A. Attendees can join up to 15 minutes prior to the scheduled start time. Presenters can join up to 30 days prior to the conference.
Brandon, Confirm
Q. What if my conference runs over the time I have scheduled for it?
A. You and your participants can continue your conference as long as necessary. There will be no interruption to the call if your allotted time runs out.
Q. What kinds of applications can I share with the AppShare function?
A. Any application that you can open on your computer can be shared with your audience: MS Office documents, web browser sessions, database windows, and accounting software, for example. You can even share your entire desktop which allows you to show more than one window at once.
Note: Certain video formats, including some web camera video formats, and some custom-developed applications cannot be shared properly due to hardware or software compatibility issues.
Q. If I play a movie in my conference, will the audience be able to hear the audio?
A. No, the only audio is through the phone lines.
Q. Is there a size limit for uploaded presentations?
A. Yes. 128 MB.
Q. If I have notes in a PowerPoint presentation, can everyone in the conference see them?
A. No, they are only visible to the presenters, including co-starred attendees.
Q. Can I attach a presentation or file to my conference while it is already in session?
A. You can attach content to your conference any time before the conference ends. To do so, sign back into My Account, locate the conference, and click its Edit button. From the Add Presentation option of the Edit Conference process, you can add a presentation from your content library, or you can add a new presentation. Save the conference. The presentation or file should be available within the live conference shortly.
(Note: larger presentations or files can take longer before they are available.) If you need to show your presentation immediately, remember that you can also choose to use the AppShare feature to show the presentation if the original file is on your computer.
Q. Can I upload a Word document (or other type of file) for "sharing" under the Presentations section of My Account's Content Library?
A. No. The only content type supported for presentations is Microsoft PowerPoint (.PPT). If you would like to show a Word document or other type of file in your Live Conference, you will need to use the AppShare feature.
