Help FAQ's

Have questions about using our internet fax service? Below are commonly asked questions we hope you will find useful. If you still require assistance, please contact customer service and a representative will be happy to help.

I forgot my password. What can I do?

Go to SaveOnFaxes.com and click on the "Forgot your password?" link. Prompts will guide you through the process of resetting your password.

How can I change my password?

Sign in and click on the "Preferences Tab". To change your password, click on "Change". You will be prompted to enter your current password and your new password twice, for verification. Click "OK" to complete the password change.

How can I schedule a fax to be sent at a later time during the same day?

Compose your email message as you would any other email and attach your document. Prior to sending the message add //T=hh:mm to the end of your Subject line where hh is the two digit hour and mm is the two digit minute in military time. (Ex. 13:30)

How can I turn off the system default cover page?

Compose your email message as you would any other email and attach your document. Prior to sending the message add //CP=None to the end of your Subject line. Your message will be sent without a cover page. To remain in-line with FCC legislation, you should ensure that the first page of your document attachment is a suitable cover page.

I'm tired of getting inbound Fax SPAM! Is there anything I can do to stop it?

Premiere Global Services has a solution. Go into the SaveOnFaxes website and click on the "Received Faxes" menu heading. Simply click on the "Block Sender" button next to the fax identified as SPAM. Premiere Global Services will now block that party from sending unwanted faxes to you and at no charge.

How can I send a broadcast using SaveOnFaxes?

Two options are available for sending fax messages to multiple users. The first is where you simply add multiple addresses on your outbound email message separated by semicolons following each address. For example, ##########@My.SaveOnFaxes.com; ##########@My.SaveOnFaxes.com; ##########@My.SaveOnFaxes.com. The second option is where you can attach a CSV file to your message. Using a spreadsheet program create a file with three headings: REF, ADDR and TYPE. The REF column contains the name of the recipient, the ADDR column contains the fax number for the recipient and the TYPE column contains the word FAX. Save the file as a CSV (comma separated value) file. Attach the file to your outbound email and add an address with the name of your csv file. For example: mylist.CSV@My.SaveOnFaxes.com.

How do I change my credit card information?

Sign in and click on "Manage Billing". From here you can update your credit card account and billing information.

Microsoft Outlook security is not allowing me to view my faxes. What do I do?

Additional security options were recently were added to Microsoft Outlook. If you can't view your inbound fax PDF or TIFF attachments, you may need to change a setting in the Outlook Security tab. From within Outlook, click on "Tools" and "Options". Notice the checkbox for "Do not allow attachments to be saved or opened that could potentially be a virus." This box is checked by default and will result in some file types being blocked. Uncheck this selection; then close and restart Outlook. You should now be able to get the attachment. (This assumes you have an application associated with the file type.) Note: Be careful of suspicious or malicious attachments that will be accessible by the user once this block is disabled.

When I view a fax received through SaveOnFaxes, a strange program is started. How can I fix that?

Some alternative desktop fax solutions require the user to download and install proprietary software. This installation can change the Microsoft Windows default TIFF viewer to a proprietary version that is used to push unwanted advertising on the user. If you would like to reset your system to use the default TIFF viewer, please download and execute this program.

How do I configure Microsoft Outlook message format to be compatible with SaveOnFaxes?

In Microsoft Outlook, select Tools -> Options. In the resulting dialog box, click the Mail Format tab. At the top of this tab, select either HTML or Plain Text as the value of the drop down box associated with "Send in this message format:" Click OK.

I need my fax to be sent with a billing code. How do I do that?

Compose your email message as you would any other email and attach your document. Prior to sending the message add //BC=your billing code to the end of your Subject line.

How do I reach customer support?

If you are having problems sending or receiving faxes, please contact Customer Service.